PRIVACY POLICY
BIUGAMING MY DIGITAL SERVICES
BIUGAMING MY Digital Services (“BIUGAMING”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data of all users. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our website, products, or services.
We recognize the rapid growth of online services and understand the importance of transparency regarding how personal data is handled. BIUGAMING applies strict data protection standards in accordance with applicable laws and regulations.
By accessing or using our services and by providing your personal data, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
LEGAL COMPLIANCE (MALAYSIA)
BIUGAMING collects, processes, and stores personal data in accordance with:
Personal Data Protection Act 2010 (PDPA) of Malaysia
Applicable regulations, guidelines, and standards issued by Malaysian authorities
Other applicable international laws where relevant to cross-border transactions, payment processing, or regulatory compliance
Where required, BIUGAMING may also comply with regulatory obligations imposed by payment processors, financial institutions, or anti-money laundering authorities.
INFORMATION WE COLLECT
We may collect personal data including, but not limited to:
Full name
Email address
Phone number
Billing and payment information
Identification documents (where required for verification or compliance)
Account credentials and transaction records
Technical and usage data (IP address, device data, browser type)
We do not sell, trade, or rent your personal data to third parties for marketing purposes.
In the event of a merger, acquisition, restructuring, or legal proceeding, personal data may be transferred as part of business assets, subject to applicable data protection laws.
KNOW YOUR CUSTOMER (KYC) & AML COMPLIANCE
BIUGAMING may require identity verification through Know Your Customer (KYC) procedures to comply with Anti-Money Laundering (AML), counter-terrorism financing, fraud prevention, or payment gateway requirements.
KYC data may include identification documents, selfies, or other verification materials as required by law or our payment partners. All such data is handled securely and used strictly for compliance and risk management purposes.
CHILDREN’S PRIVACY
BIUGAMING does not knowingly collect or process personal data from individuals under the age of 18 without parental or legal guardian consent.
If we become aware that personal data has been collected from a minor without proper consent, we will take reasonable steps to delete such information promptly.
WHEN WE COLLECT PERSONAL DATA
We may collect personal information when you:
Register for an account or use our services
Contact us via email, WhatsApp, or customer support channels
Make a purchase or transaction
Submit forms, feedback, or complaints
Participate in promotions, surveys, or campaigns
Browse or interact with our website
Complete KYC or compliance verification
We may also receive personal data from third parties such as payment processors, financial institutions, or verification providers, where legally permitted.
HOW WE COLLECT PERSONAL DATA
1. Direct Submission
You provide data directly when registering, making payments, or contacting us.
2. Cookies & Similar Technologies
We use cookies and similar tools to improve website functionality, analyze traffic, and enhance user experience. You may control cookies through your browser settings.
3. User Content
Any content you submit (such as reviews, messages, or uploads) may be visible to other users. BIUGAMING reserves the right to remove content at its discretion.
4. Payment Information
Payment details are collected and processed securely through authorized payment gateways. BIUGAMING does not store full card details unless legally required.
5. Log Files & Technical Data
Our servers automatically collect technical data such as IP address, device type, browser, access time, and usage behavior.
6. Device & Location Data
When accessing our services via mobile or other devices, we may collect device and approximate location information for security and service optimization.
7. Third-Party Tools
We may use analytics, fraud detection, or performance tools operated by third parties. These providers process data under their own privacy policies.
HOW WE USE YOUR INFORMATION
BIUGAMING may use your personal data to:
Provide and operate our services
Process transactions and payments
Perform identity verification and compliance checks
Communicate with you regarding your account or services
Improve, develop, and optimize our platform
Detect, prevent, and investigate fraud or illegal activities
Comply with legal, regulatory, or contractual obligations
Send service-related or promotional communications (where permitted)
You may opt out of marketing communications at any time.
DATA ACCURACY & USER OBLIGATIONS
You are responsible for ensuring that all personal data provided to BIUGAMING is accurate, complete, and up to date. Failure to provide accurate data may result in service limitations or transaction failures.
DATA RETENTION & DELETION
Personal data is retained only for as long as necessary to fulfill service, legal, or regulatory purposes.
Upon account termination, personal data may be retained if required by law, regulatory obligations, dispute resolution, or fraud prevention.
Users may request data deletion by contacting us. Requests will be processed within a reasonable timeframe, subject to legal requirements.
DATA SECURITY
BIUGAMING implements reasonable administrative, technical, and organizational safeguards, including encryption, access controls, and security monitoring, to protect personal data against unauthorized access, misuse, or disclosure.
Users are responsible for maintaining the confidentiality of their login credentials and must notify BIUGAMING immediately of any suspected security breach.
DISCLOSURE OF PERSONAL DATA
We may disclose personal data to:
Payment gateways, banks, and financial institutions
Identity verification and fraud prevention providers
IT, hosting, analytics, and operational service providers
Law enforcement or regulatory authorities where required by law
All disclosures are limited to what is necessary and legally permitted.
CHANGES TO THIS PRIVACY POLICY
BIUGAMING reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website and will take effect immediately upon publication. Continued use of our services constitutes acceptance of the revised Privacy Policy.
CONTACT US
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us:
BIUGAMING MY Digital Services
WhatsApp: +601156256770
Email: [email protected]
Last Updated:
20 January 2026